Last updated: 8 November 2026.

I want you to know what to expect before you book. Please read these terms alongside the description of the session you are considering. If anything is unclear, email me before you pay.

1. Who I am and how to contact me

I am Tabitha Nicholls, a sole trader trading as The Pocket Hypnotist.

Postal address available on request by emailing tabitha@thepockethypnotist.com.

Email: tabitha@thepockethypnotist.com.

Website: https://www.thepockethypnotist.com.

In these terms, "I", "me" and "my" mean Tabitha Nicholls trading as The Pocket Hypnotist. "You" means the person booking. If you book for someone else, please make sure they receive the relevant information and agree to take part. A parent or guardian booking for a young person must also meet the requirements in section 6.

2. What these terms cover

These terms cover private one to one sessions and the free 15 minute consultation. They are intended for customers booking for personal use.

My work may support people with anxiety, stress, overwhelm, sleep, confidence, emotional regulation, phobias and habits, including smoking and vaping. Suitability is considered individually. I do not promise a particular outcome.

3. Booking and payment

Please give accurate booking and contact details and complete the client and consent forms I send you. I may want a short conversation about suitability before accepting a booking.

Your booking is accepted when I send you confirmation by email. Please check it and tell me promptly if anything is wrong. If I cannot accept a booking after taking payment, I will refund that payment in full.

The total price will be shown before you pay. Private sessions are paid in full at booking, by bank transfer or Monzo payment link.

Your confirmation will include what you have booked, the price, the date and time with time zone, and a copy of these terms and the cancellation information for you to keep.

4. Private sessions and consultations

A private session costs £300 and lasts three hours on Zoom. Payment is due in full at booking.

Any supporting audio or written materials included with your session are described on the service page or in your confirmation. They are for your own personal use. Copyright stays with me, so please do not share, sell or publish them.

Free consultation. You can book a free 15 minute consultation on Zoom to talk through what you are looking for and ask questions. There is no obligation to book a paid session. If you cannot make it, please let me know so I can offer the time to someone else.

5. Suitability and health information

Hypnotherapy is not a substitute for medical advice, diagnosis, prescribed treatment or emergency support. Do not stop or change medication or other treatment because of a session. Speak to your GP or another healthcare professional about medical concerns.

Please tell me about relevant physical or mental health conditions, medication and anything else that could affect safe participation, and tell me if anything changes before your session. I ask only for information I need to assess suitability and work safely.

Hypnotherapy may not suit everyone, including some people experiencing serious or acute mental health difficulties, epilepsy or recent major changes in their health. I may suggest you speak to your GP before we go ahead. I may decline, postpone or stop a session if I cannot work safely or within my competence. If that happens, you can choose a new date or a refund for any part of the session not provided.

If you are in immediate danger or need urgent help, call 999 in the UK, or the emergency services where you are. For urgent mental health support in the UK you can call NHS 111 or Samaritans on 116 123. My email inbox is not an emergency service.

Everyone's experience is different. Progress depends on many things, and I cannot guarantee a particular change, timescale or lasting result.

6. Clients under 18 and safeguarding

Private sessions are available from age 12. Anyone under 18 needs written consent from a parent or legal guardian.

Consent form. Before a first session with anyone under 18, a parent or legal guardian completes a consent form. It confirms that they have parental responsibility, gives their contact details and an emergency contact, and shares relevant health information. I may ask for reasonable confirmation of parental responsibility. The young person must also want to take part, and can ask to pause or stop at any time.

Ages 12 to 15. A parent or guardian joins the start of the session on Zoom, stays in the home throughout, and is available to join immediately if needed. They join again at the end for a short summary of next steps. If the young person prefers, the parent may stay in the room for the whole session.

Ages 16 and 17. A parent or guardian joins the start of the session to confirm consent and arrangements. They stay contactable by phone throughout, and ideally in the home.

At the start of every session with a young person, I confirm where they are and how to reach the parent or guardian. If I have a serious concern about their immediate safety, I will contact the parent or guardian and, where needed, the emergency services for their location.

We will talk about confidentiality in a way the young person understands. A parent's consent does not mean every detail of a session is shared with them, but concerns about safety may need to be shared, as explained in section 12.

7. Getting ready and taking part safely

Please have a stable internet connection, a working device with Zoom, headphones and a quiet, private place where you can sit or lie comfortably without interruption. Check your connection before the start time. Your confirmation gives the time and time zone.

Do not take part while driving, operating machinery, under the influence of alcohol or recreational drugs, or doing anything that needs your full attention. Arrange other care if you would otherwise be solely responsible for a child or vulnerable person during the session.

At the start of each session I will ask where you are and for an emergency contact, so I can get help to you if you become unwell.

Tell me if you feel uncomfortable, distressed or unwell. You are always free to pause or stop. You do not have to share anything you do not want to, although missing information may affect whether we can continue safely.

Please treat me with respect. Threatening, abusive or unsafe behaviour may mean a session ends. Any refund in that situation will be decided fairly, taking account of what was provided.

If you arrive late, your session will normally still finish at the booked end time. If I am late, you will receive the full booked time or a fair refund for the time lost.

8. Moving or cancelling a session

This policy applies to all private sessions. Your legal cancellation rights in section 9 come first where they apply, and nothing here affects your rights if I do not provide the agreed service properly.

Moving a session. You may move your session once, free of charge, with at least 48 hours' notice before its booked start time. A second or later move is also free with at least seven days' notice. A second or later move with less than seven days' notice is treated as a cancellation under the scale below, with any refund put towards your new date if you prefer.

Moves with less than 48 hours' notice are treated as a late cancellation. If you are unwell or have an emergency, please still tell me as soon as you can. I will offer a new date at no extra charge wherever I can fill your original time or the circumstances make it fair to do so.

Cancelling a session:
1. At least seven days before the booked start time: a full refund.
2. At least 48 hours but less than seven days before the booked start time: a 50% refund, which is £150.
3. Less than 48 hours before the booked start time, or if you do not attend: normally no refund, subject to the fairness promise below.

Seven days means 168 hours before the booked start time. To move or cancel, email tabitha@thepockethypnotist.com with your name and the booked date and time.

Fairness promise. I keep only what is fair for the loss your cancellation actually causes. If I fill your time with another paid booking, I will refund you more, up to the full price, less any genuine cost I could not recover. I will never charge twice for the same loss.

Refunds go back to the account you paid from, with no refund fee, without undue delay and within 14 days of your cancellation.

9. Your legal right to cancel

When you book online, by email or by phone, you normally have the legal right to cancel without giving a reason until the end of 14 days after the day your booking is accepted. This is separate from the moving and cancellation policy in section 8.

To use this right, email me or send another clear statement that you want to cancel. You may use the form in section 17, but you do not have to. Your notice only needs to be sent before the 14 days end.

If you cancel within the 14 days and your session has not started, you will receive a full refund. If you would like your session to take place within the 14 days, I will ask you to request that expressly when you book. Accepting these terms on their own is not that request.

If you asked for an early start and then cancel before the session is complete, I may keep only a proportionate amount for the service actually provided up to your cancellation, and refund the rest. Once the session has been fully provided at your express request, and you acknowledged at booking that you would then lose this right, the legal right to cancel ends.

If I have not asked for your express request or given you the required information, you will not pay for any service provided during the 14 days.

10. If I cancel or a connection fails

If I cancel a session for any reason, including my illness or a technical problem on my side, you can choose a new date at no extra charge or a full refund. The choice is yours.

If the connection drops during a session, we will both try to reconnect for up to 15 minutes. If I contact you by phone or email in that time, please reply so we can agree what to do.

If we cannot continue and the problem was on my side, you can choose to finish the session on a new date at no charge or receive a refund for the time not provided. If the problem was on your side, I will offer to finish the remaining time on a new date where I reasonably can, and we will agree a fair outcome.

If a session needs to stop for safety or suitability reasons, I will explain what I can and you can choose a new date or a refund for the part not provided.

11. Recording a session

I will record a session only with your separate, clear consent. Booking a session or accepting these terms is not consent to being recorded.

A recording is audio only and made for one purpose: so you can listen back yourself. I will not use it for training, marketing or anything else. I send it to you securely and delete my copy, including the copy held by Zoom, within 30 days of the session. You can ask me to delete it sooner.

You can say no to recording, ask me to stop at any time, or withdraw your consent. If you withdraw it, I will delete any copy I still hold. Please ask before making a recording of your own. Neither of us may publish a recording without the other's written agreement.

12. Confidentiality

What you share with me is confidential and I handle it with care. Confidentiality does have limits.

I may need to share information where the law requires it, or where it is necessary to protect you or someone else from serious harm, including safeguarding concerns about a child or vulnerable adult. I will share only what is needed, with the right person or service.

Where it is safe and possible, I will talk to you first. For young people, the arrangements in section 6 also apply.

13. Privacy and personal information

My Privacy Policy explains what personal information I collect, why, the legal grounds I rely on, who I share it with, how long I keep it and your rights. Please read it before you share personal or health information.

For full details, see our Privacy Policy on this website (/privacy-policy).

Health information is special category personal data under UK data protection law and has extra protection. Accepting these terms does not on its own give consent to use your health information, to record a session or to send you marketing. I ask for those separately.

Questions about your information can go to tabitha@thepockethypnotist.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

14. Your consumer rights and my responsibility

I will provide sessions with reasonable care and skill, as described before you book.

If a session is not provided as agreed, you can ask me to put it right or, where that is not possible, to give you a fair price reduction or refund. Please tell me promptly so I can help.

I am responsible for loss or damage you suffer that is a foreseeable result of my breaking these terms or failing to use reasonable care and skill. I am not responsible for loss that was not foreseeable when we made the contract.

Nothing in these terms excludes or limits my liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow me to exclude or limit. Nothing affects your legal rights as a consumer.

Not being able to promise a particular outcome does not reduce my duty to provide the session with reasonable care and skill.

15. Questions and complaints

If you have a question or are unhappy with anything, please email tabitha@thepockethypnotist.com with your name, booking details and a short description of the problem. There is no need to include more health information than necessary in your first email.

I will acknowledge your complaint within five working days and aim to give you a full response within 14 days. If I need longer, I will tell you why and when to expect it.

This does not stop you from getting independent advice, for example from Citizens Advice, or using your legal rights.

16. Changes to these terms and governing law

I may update these terms for future bookings. The date at the top shows when they were last updated.

The version in place when your booking was accepted applies to that booking, unless the law requires a change or we both agree to one.

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or abroad, you keep any mandatory consumer protections and any right to bring a claim in your local courts that apply where you live.

17. Optional cancellation form

You may use this form to cancel under your legal cancellation right, but you do not have to. An email is enough.

To: Tabitha Nicholls trading as The Pocket Hypnotist, tabitha@thepockethypnotist.com. Postal address available on request by emailing tabitha@thepockethypnotist.com.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.